Refund & Return Policy

When a Refund or Exchange Applies

Once your order status shows Delivered, you can raise a return or exchange request from Profile → Orders within the return window shown on your order. We accept requests for:

• Item damaged in transit
• Item(s) missing from your order
• Wrong item delivered
• Size or fit issue
• Product not matching its description
• Quality issue

How to Raise a Request

Open the delivered order from your Profile, choose Return or Exchange on the relevant item, select a reason, and attach a photo or a Google Drive link with your unboxing video — this helps us verify and approve requests faster.

Return — Refund Process

Once your return is approved, we'll process your refund to your original payment method. You can track the status of your request from Profile → Returns & Exchanges at any time.

Exchange — Coupon Process

Once your exchange is approved, we automatically issue a one-time exchange coupon worth the amount you paid for that item (plus shipping, where applicable). This coupon is tied to your account, has an expiry date, and can be applied at checkout on your next order.

Not Eligible

Requests raised after the return window has closed, or for items showing signs of use beyond inspection, are not eligible. Each item can only have one active return or exchange request at a time.

Questions

For help with a return or exchange, reach us at nakshatrasaigowda@ail.com or call +91 80733 80149.